TL:DR – Phones are down! If you need me email info@jcll.org and I’ll be with you ASAP!
Good afternoon, everyone. Note the lack of exclamation mark showing my lowered enthusiasm. Ok, so it’s story time:
When I arrived last Monday, we had no internet. After running the troubleshooting wizard, it pointed me to the router. The UPS (Uninterruptable Power Supply) was making a loud noise and half of the sockets wouldn’t work on it. I am assuming it got hit with a bolt from the heavens. I swapped the UPS with a plain ol’ powerstrip to restore power and internet. I was tempted to call it good until later, but I know it’s only statistically improbable that lightning strikes twice, not impossible. (I was rewarded for my tenacity with a five minute long power outage on Thursday. I was the only one in the building pumping my fist in the air and saying “Yes!”)
To top that off the copier was dead too, it was repaired the same day (thanks GFI!) but I did not check our phones. As the week went on, I began to wonder why I hadn’t received any after hours messages. I checked the phone and lo, and behold! It was unplugged. I replugged it and called it good.
So today I realize something. No one has called me still. No robots, no salespeople, no wrong numbers, no surveys, and most importantly, no patrons. So I called the library. Guess what. “What?” I hear you say? That’s correct, there’s a short message telling me that the voicemail is not set up. I worked on the phone for a bit and valiantly figured out how to set the date and time. However, that wasn’t really the problem so I called our phone provider and the rep said we were all out of whack and he would send a technician with more whack on Tuesday of next week.
So give me an email at info@jcll.org and I will get with you as soon as possible!
